Refund & Cancellation Policy
Understand our refund eligibility, cancellation process, and subscription management
Important Notice
Digital services only. No physical returns. VirtualStation is a subscription-based software platform. We do not ship physical products and do not accept returns.
Cancellations
You may cancel your subscription at any time via the Billing page or by contacting support@virtualstation.io.
Cancellation halts future renewals. Your access will typically remain active until the end of your current billing period.
No Refunds
All payments are non-refundable and non-creditable to the fullest extent permitted by law. This includes partial billing periods, downgrades, unused features, or remaining time. The same applies to add-ons and one-time charges unless explicitly stated otherwise.
Free Trials
If a free trial is available and you cancel before it ends, no charges will apply. Once billing begins, charges are non-refundable.
Billing Errors
If you suspect an incorrect charge (e.g., duplicate or wrong amount), contact support@virtualstation.io within 7 days. If verified, we'll issue a refund or credit as appropriate.
Mandate & Auto-Debit
Revoking a payment mandate (card, UPI, bank) is treated as a cancellation. You're still responsible for any charges incurred before cancellation is processed.
How to Cancel
Cancel via the in-app Billing page or email support@virtualstation.io from your registered account email. Identity verification may be required.
Cancellation Methods
- In-App: Navigate to Account Settings → Billing → Cancel Subscription
- Email: Send cancellation request to support@virtualstation.io
Legal Rights
This policy does not override any rights granted by applicable law. If a refund is legally mandated, we will comply accordingly.
Need Help with Your Subscription?
Our support team is ready to assist you with any questions or concerns
Contact Support