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Secure Remote Assistance

Solve problems togetherfrom anywhere

Securely request or grant remote control during a VirtualStation session and help teammates in real time.

Live support sessionPriya and Alex
Remote control in action
VirtualStation remote control session preview
PERMISSION AT EVERY STEP

Help begins with a clear yes

When showing is not enough, a teammate can request control during a session. The person sharing decides when to allow it and stays in control of the session.

01

Request control

Ask to take the lead while you are viewing a shared screen.

02

Get approval

The teammate sharing their screen accepts the request before control begins.

03

Release when done

Hand control back or end the session as soon as the task is complete.

SOLVE IT IN THE MOMENT

Go from stuck to solved together

Use the same session to talk through the issue, show what needs attention, and make the fix with shared context.

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Show the issue live

See the screen as it is, so everyone understands the exact step that needs help.

✎

Point to the detail

Use annotation and conversation to highlight the part that matters.

✓

Fix it together

Take control with permission, complete the step, and return control when finished.

ONE CONNECTED SESSIONSee it. Discuss it. Resolve it.

No lengthy instructions or guessing where to click next.

Permission-Based Support

Clarity that turns into action

Give your team a simpler way to stay connected, understand the work, and move forward together.

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Permission first

Remote access begins only after a teammate explicitly approves the request.

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Real-time assistance

Troubleshoot, demonstrate, and complete complex steps together.

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Session control

Either participant can pause or end remote access immediately.

Built into the place where work already happens

Connect this workflow with VirtualStation projects, conversations, meetings, and team presence. Context stays together and every next step is easier to find.

✓One workspace for people, communication, and work
✓Clear ownership and live management visibility
✓Designed for remote and hybrid teams